MerakiAgency
(817) 555-0199Get your free score
What we do

The whole path, from first search to fifth visit.

Marketing gets a customer to call. Operations decides whether they book, pay, come back and send a friend. We run both, as one system, with one team that knows your business by name.

01 · Presence

Be the obvious choice when someone nearby searches.

Most customers decide in the map pack before they ever reach your site. We make sure you’re in it, and that what they see is true, current and yours.

What you’ll notice

“We’re showing up for searches we never used to.”

We set up
A fast, mobile-first website you own, written in your voice
Google Business Profile rebuilt: services, areas, hours, photos
Name, address and phone matched across 40 directories
Local pages for each service and neighborhood you serve
Call, form and booking tracking on every page
We run, every day
Weekly Google posts and fresh photos of your real work
Map rank tracked across 5 searches in your area
Website edits within one business day
Q&A and profile changes watched for vandalism
Measured byMap rank · profile views · calls from GooglePlansAll plans
02 · Front desk

Every call, text, form and chat answered.

The first business to answer usually gets the job. We make sure that’s you, at 2 pm on a Tuesday or 2 am on a Sunday.

What you’ll notice

“I stopped checking my voicemail. There’s nothing in it.”

We set up
AI answering in your business name, trained on your services and prices
Call scripts you approve, including what never to say
Emergency rules: what gets routed to your phone, and when
One shared inbox for calls, texts, web forms, chat and Google messages
Your existing number forwarded or ported, still in your name
We run, every day
Calls answered on the second ring, 24/7
Missed calls texted back within 30 seconds
Forms and chats answered within 5 minutes
Every call recorded, summarized and texted to you
Flagged calls reviewed by your operator, scripts fixed
Measured byAnswer rate · speed to lead · after-hours bookingsPlansFront Desk · Growth
03 · Scheduling

A calendar that fills itself and holds.

Booking is where interest turns into revenue, and where most of it leaks. We tighten every step between “yes” and showing up.

What you’ll notice

“Tuesdays used to have holes. Now there’s a waitlist.”

We set up
Booking connected to your calendar or field software
Service types, durations, buffers and travel time set up
Deposits or card-on-file for high no-show services
Online booking on your site and Google profile
We run, every day
Confirmations, reminders and directions by text
No-shows followed up within the hour
Cancellations offered to the waitlist automatically
Reschedules handled without a call to your office
Measured byBooked rate · no-show rate · open slots filledPlansFront Desk · Growth
04 · Sales follow-up

Estimates that turn into jobs, and jobs that get paid.

Most lost revenue isn’t lost to a competitor. It’s an estimate nobody followed up. We follow up every one, politely, until it’s a yes or a no.

What you’ll notice

“We closed three jobs last month I’d already written off.”

We set up
Every lead logged with source: Google, website, referral, repeat
Simple pipeline: new, quoted, won, lost, and why
Estimate follow-up cadence in your voice
Text-to-pay and financing links where you offer them
We run, every day
Quotes followed up on day 2, 5 and 10
Approvals collected by text with a timestamp
Invoice reminders until paid
Lost-reason captured so we can fix the cause
Measured byClose rate · days to paid · revenue by sourcePlansGrowth
05 · Retention

Customers who come back and bring friends.

A returning customer costs a fraction of a new one. We keep you in their life at the right intervals, without becoming noise.

What you’ll notice

“People mention our reviews before they mention our price.”

We set up
Customer list cleaned and imported
Service intervals per job type: tune-ups, refills, oil changes
Review request timing tuned to your jobs
Referral offer, if you want one
We run, every day
Review requests after every completed job
Every review replied to within 24 hours
Rebooking and maintenance reminders on schedule
Win-back texts to customers quiet for 12 months
Measured byRepeat rate · review count and rating · referralsPlansPresence (reviews) · Growth (all)
06 · Operations

A business that runs the same way whether you’re watching or not.

This is the part most agencies won’t touch. We map how a lead becomes cash in your business, find where it slips, and write down the fix so your team can run it.

What you’ll notice

“For the first time I know my numbers without asking anyone.”

We set up
Lead-to-cash audit: every handoff from first call to paid invoice
Playbooks for your staff: phones, booking, estimates, complaints
Handoff rules between the AI desk and your people
Owner dashboard: calls, bookings, close rate, revenue, reviews
We run, every day
Weekly owner text every Monday at 7 am
Exceptions flagged: unanswered leads, stuck estimates, bad reviews
Quarterly process review and playbook updates
Monthly 20-minute call with your named operator
Measured byLead-to-cash time · leads lost · owner hours savedPlansGrowth

Your first 30 days

We don’t switch anything on until we understand how your business actually runs.

Days 1–3ListenA two-hour sit-down. How you work, what you charge, what you never want said.
Days 4–7MapWe trace every lead source and every handoff to find where customers slip away.
Days 8–14BuildWebsite, Google profile, phone, calendar and scripts, all set up in your name.
Day 14Go liveCalls start flowing through. Your operator listens in on the first week.
Day 30ReviewFirst report, first adjustments. You decide if we’ve earned month two.

What we won’t do

Some shortcuts grow numbers and shrink trust. We don’t take them.

×Lock you into a contract
×Buy reviews, gate reviews, or post fake ones
×Let an assistant pretend to be a person when asked
×Own your domain, website, profile or number
×Report a number without telling you where it came from

See which parts are leaking today.

Your free score tests your presence and your front desk. Then compare plans, from $297 a month.

Free. Takes 90 seconds. No sales call required to see your score.