1. Who we are
These terms are an agreement between you (the business owner or authorized representative) and Meraki Agency LLC, a Texas company serving businesses across the United States (“Meraki,” “we”).
2. Services
We provide website, Google Business Profile, review, AI call answering, text messaging, booking and follow-up services as described in the plan you choose. Plan details on our Pricing page are part of these terms.
3. Billing
Plans are billed monthly in advance. The one-time $750 setup fee is billed at signup and covers work performed in the first 14 days, so it is non-refundable once work begins.
We will give you 30 days’ written notice before any price change.
4. Cancellation
Either party may cancel any month by text or email before the next billing date. There is no cancellation fee. Service continues through the end of the paid month.
5. Ownership
Your domain, website content, Google Business Profile and phone number are registered in your name and belong to you. On cancellation we transfer logins and files within one business day.
Our software, AI models, scripts and templates remain ours. You receive a license to use them while subscribed.
6. Your responsibilities
You agree to give us accurate business information, approve the services and prices our assistant may quote, and comply with laws that apply to your industry, including health privacy rules for med spas.
7. Calls, texts and consent
Our AI assistant answers calls in your business name and identifies itself as an AI assistant. Calls may be recorded where permitted by law. We send texts only to people who contacted your business or agreed to receive them, and every text includes opt-out instructions.
8. SMS messaging terms (A2P 10DLC)
Program. Meraki Agency LLC operates text messaging programs on our own behalf and on behalf of client businesses: appointment confirmations and reminders, missed-call text-backs, job and service status updates, estimate follow-ups, review requests and customer care replies. Messages are sent from registered 10DLC numbers in compliance with carrier A2P requirements.
Consent. You agree to receive texts only when you give your mobile number and opt in, for example by checking a consent box, texting a keyword, or asking us or a client business to text you. Consent is not a condition of any purchase. Marketing texts are sent only with separate, express written consent.
Frequency and cost. Message frequency varies by program and by your activity, typically up to 10 messages per month per business. Message and data rates may apply.
Opt out and help. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any message to stop receiving texts. You will get one final confirmation and no further messages. Reply HELP for help, or contact juventus@merakiautomations.com or (817) 555-0199.
Carriers. Supported carriers include AT&T, T-Mobile, Verizon and most regional carriers. Carriers are not liable for delayed or undelivered messages.
Privacy. Mobile numbers and SMS opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support message delivery, such as telecom providers, solely to provide the service.
Client businesses. Clients who use our texting tools must collect valid consent from their own customers, honor opt-outs, send only the message types registered for their campaign, and must not send content prohibited by carrier rules (including SHAFT content: sex, hate, alcohol, firearms, tobacco or cannabis) unless permitted and registered.
9. AI assistants
Our website chat assistant and the AI phone assistant we run for clients are automated. They identify as assistants, can make mistakes, and do not give medical, legal or financial advice. You can ask for a person at any time.
Chat conversations may be stored to answer your question and improve the service. Do not share health information, payment card numbers or passwords in chat.
10. Your free score
Scores are our opinion based on the inputs listed in each report, not a guarantee or a statement of fact. We sell services to businesses we score. You can dispute any result as described on our Methodology page.
11. Data and privacy
We use your customer data only to provide the services. We never sell it. On request, we delete it within 30 days, except where the law requires us to keep it.
12. Limits of liability
We work hard to answer every call and keep systems running, but we cannot guarantee uninterrupted service or specific rankings or revenue. Our total liability is limited to the fees you paid in the three months before a claim.
13. Changes and contact
We will post changes here and email you at least 30 days before they take effect. Questions: juventus@merakiautomations.com or (817) 555-0199.
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